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Equinox resort falcon bar drinks menu12/8/2023 We have been coming since 2013 when Equinox was a Starwood property and the only resort in the north east. The last time we were here was during New Years Eve 2021 and got a nice upgrade being a Bonvoy Gold member. We have stayed in Equinox many times over the past few years. while some front desk staff was hospitable and friendly some of them were unwilling to work with customers on their request.įor example, when I asked for a late checkout on a slow Wednesday morning, Jonathan the front desk supervisor told me that won’t be possible and the new rules are very strict on late checkout and the maximum. Most importantly, most of the front desk staff was new and inexperienced. No grandfathering of Bonvoy status which will have an adverse impact on the hotels loyal clientele that enjoyed status and gotten used to those upgrades.Ģ. The Spa and pool staff is also very friendly and accommodating.īad: But certain things had changed for the worse:ġ. The service staff and the restaurant staff are always very friendly and hospitable.ģ. The interior hallways got a much awaited refresh.Ģ. Good: We came back to the property to spend 4 nights during spring break in April 2021 and noticed somethings which were the same and even better:ġ. Then it became a Marriott Bonvoy property and since Feb 2021 it became an independently managed hotel.
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